Don Norman is credited with popularizing the term “user experience” while at Apple in the 1990s to describe the entire end-to-end experience, not just interface screens. UX now spans research, usability, interaction design, and service design—covering everything from onboarding flow to error handling.
🤯 "The term “UX” was coined by Don Norman at Apple — now uttered in meetings to justify every extra 8px of padding."